Privacy Policy

Last updated: 17 May 2026

This Privacy Policy explains how CIELOR collects, uses, stores, and protects personal data when you visit our website, create an account, place an order, contact us, or use our services.

By using this website, you acknowledge that your personal data may be processed as described in this Privacy Policy.

1. Company Information

This website is operated by:

CIELOR
99 Avenue de la Liberté
L-1930 Luxembourg

General inquiries:
contact@cielor.lu

Order support:
orders@cielor.lu

Returns support:
returns@cielor.lu

2. Personal Data We Collect

We may collect personal data when you:

– visit our website
– create an account
– place an order
– contact customer service
– subscribe to newsletters
– submit a form
– request a return or refund
– interact with payment, delivery, or account features

The personal data we collect may include:

– first name and last name
– email address
– billing address
– shipping address
– phone number where required for delivery
– order details
– payment status
– customer account information
– communication history
– IP address
– browser and device information
– cookie and tracking preferences

3. Payment Data

Payments are processed through secure third-party payment providers.

CIELOR does not store full card numbers or full payment card details.

Payment providers may process payment information according to their own security and privacy standards.

4. How We Use Personal Data

We use personal data to:

– process and manage orders
– confirm payments
– deliver products
– provide tracking and delivery updates
– manage returns, refunds, and exchanges
– respond to customer service requests
– manage customer accounts
– prevent fraud and abuse
– comply with legal obligations
– improve website performance and customer experience
– send marketing emails only where permitted or consented to

5. Legal Bases for Processing

We process personal data under one or more of the following legal bases:

– performance of a contract, such as fulfilling an order
– legal obligation, such as accounting or tax requirements
– legitimate interest, such as fraud prevention or website security
– consent, such as newsletter subscription or optional cookies

6. Order and Delivery Partners

To process and deliver orders, we may share necessary personal data with trusted third parties, including:

– payment processors
– shipping carriers
– fulfillment partners
– IT and hosting providers
– email service providers
– fraud prevention tools
– accounting or legal service providers where required

Only the data necessary for the relevant service is shared.

7. WooCommerce and Website Processing

Our store runs on WordPress and WooCommerce.

WooCommerce may process order, account, checkout, cart, and customer data required to operate the online store.

8. Cookies

Our website may use cookies and similar technologies to:

– keep the cart functioning
– manage checkout sessions
– remember preferences
– improve website performance
– understand website usage
– support security and fraud prevention
– support marketing or analytics where enabled

For more details, please read our Cookie Policy.

9. Analytics and Performance Tools

We may use analytics or performance tools to understand how visitors use the website and improve the customer experience.

Where required, these tools will operate according to your cookie choices and applicable privacy rules.

10. Newsletter and Marketing Emails

If you subscribe to our newsletter, we may use your email address to send updates, offers, product information, or brand content.

You can unsubscribe at any time by using the unsubscribe link in the email or contacting us at:

contact@cielor.lu

We do not sell personal data to third parties.

11. Customer Accounts

If you create an account, we may store information needed to manage your account, such as your name, email address, addresses, order history, and account preferences.

You are responsible for keeping your login details confidential.

12. Data Retention

We keep personal data only for as long as necessary for the purposes described in this Privacy Policy.

Some data may be kept longer where required for legal, tax, accounting, fraud prevention, or dispute resolution purposes.

13. Data Security

We use reasonable technical and organizational measures to protect personal data against unauthorized access, loss, misuse, alteration, or disclosure.

However, no online system can be guaranteed to be fully secure.

14. International Transfers

Some service providers may process data outside Luxembourg or outside the European Economic Area.

Where this happens, we aim to use appropriate safeguards required by applicable data protection law.

15. Your Rights

Depending on applicable law, you may have the right to:

– access your personal data
– correct inaccurate personal data
– request deletion of personal data
– restrict processing
– object to certain processing
– withdraw consent where processing is based on consent
– request data portability
– lodge a complaint with a data protection authority

To exercise your rights, contact us at:

contact@cielor.lu

16. Children’s Privacy

CIELOR does not knowingly collect personal data from children.

If you believe that a child has provided personal data to us, please contact us so we can review the matter.

17. Third-Party Links

Our website may contain links to third-party websites or services.

CIELOR is not responsible for the privacy practices, content, or policies of third-party websites.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

The updated version will be published on this page with a new “Last updated” date.

19. Contact