Terms and Conditions
Last updated: 17 May 2026
These Terms and Conditions govern the use of the CIELOR website and the purchase of products through our online store.
By accessing this website or placing an order, you agree to these Terms and Conditions. If you do not agree with these terms, you should not use this website or place an order.
1. Company Information
This website is operated by:
CIELOR
99 Avenue de la Liberté
L-1930 Luxembourg
General inquiries:
contact@cielor.lu
Order support:
orders@cielor.lu
Returns support:
returns@cielor.lu
2. Website Use
You agree to use this website only for lawful purposes and in a way that does not damage, interrupt, overload, or impair the website or interfere with other users.
You must not use this website for fraudulent, abusive, unlawful, or unauthorized activity.
3. Product Information
We aim to display product descriptions, prices, images, availability, colors, sizes, and details as accurately as possible.
However, slight variations may occur due to screen settings, photography, lighting, supplier information, or product updates.
Product availability may change at any time. If an item becomes unavailable after you place an order, we will contact you by email.
4. Prices
All prices are displayed in euros unless stated otherwise.
Prices may include applicable taxes where required. Shipping costs, duties, or additional charges may be calculated separately at checkout.
CIELOR reserves the right to update prices at any time. Price changes do not affect orders that have already been confirmed.
5. Orders
After placing an order, you will receive an order confirmation email.
This confirmation means that we have received your order. It does not guarantee that every item is available until the order has been processed.
We reserve the right to refuse, cancel, or refund an order if:
– the product is unavailable
– payment cannot be verified
– the order appears fraudulent
– the delivery address is incomplete or unsupported
– there is an obvious pricing or product information error
– legal or operational restrictions prevent fulfillment
6. Payment
Payment must be completed at checkout using the available payment methods.
Orders are processed only after payment has been accepted or authorized.
CIELOR does not store full card details. Payments are processed through secure third-party payment providers.
7. Shipping
Shipping options, costs, and estimated delivery times are displayed at checkout where available.
Delivery times are estimates only and may vary depending on destination, carrier, supplier, customs, public holidays, or operational delays.
For full details, please read our Shipping Policy.
8. Returns and Refunds
Customers may have the right to withdraw from an online purchase within 14 calendar days, subject to applicable consumer protection rules and return eligibility conditions.
For full details, please read our Returns & Refunds Policy.
9. Customer Responsibilities
You are responsible for providing accurate and complete information when placing an order, including:
– name
– email address
– delivery address
– billing information
– phone/contact details where required by the carrier
CIELOR is not responsible for delivery issues caused by incomplete or incorrect customer information.
10. Accounts
Customers may use account features where available.
You are responsible for keeping your account login details confidential and for all activity under your account.
If you believe your account has been accessed without authorization, contact us immediately.
11. Intellectual Property
All website content, including text, branding, images, graphics, design elements, layout, and visual identity, belongs to CIELOR or its licensors unless stated otherwise.
You may not copy, reproduce, distribute, sell, modify, or commercially use website content without written permission.
12. User Content
If you submit reviews, comments, messages, images, or other content to CIELOR, you must ensure that your content is lawful, accurate, respectful, and does not infringe the rights of third parties.
CIELOR may remove user content that is inappropriate, unlawful, misleading, abusive, or irrelevant.
13. Limitation of Liability
CIELOR aims to maintain a reliable and secure website, but we cannot guarantee that the website will always be available, uninterrupted, or error-free.
To the maximum extent permitted by law, CIELOR is not liable for indirect, incidental, or consequential losses resulting from the use of this website or delays outside our reasonable control.
Nothing in these Terms and Conditions limits consumer rights that cannot be excluded under applicable law.
14. Force Majeure
CIELOR is not responsible for delays or failure to perform obligations caused by events outside our reasonable control, including carrier delays, customs delays, supplier delays, technical failures, strikes, natural events, government measures, or other exceptional circumstances.
15. Privacy
Your personal data is processed according to our Privacy Policy.
Please read the Privacy Policy to understand how we collect, use, store, and protect your information.
16. Changes to These Terms
CIELOR may update these Terms and Conditions from time to time.
The updated version will be published on this page with a new “Last updated” date.
17. Governing Law
These Terms and Conditions are governed by the laws of Luxembourg, unless mandatory consumer protection rules provide otherwise.
18. Contact
For questions about these Terms and Conditions, contact:
CIELOR
99 Avenue de la Liberté
L-1930 Luxembourg
General inquiries:
contact@cielor.lu
Order support:
orders@cielor.lu