Last updated: 17 May 2026
This Cookie Policy explains how CIELOR uses cookies and similar technologies on our website.
Cookies help the website function properly, improve the customer experience, support secure checkout, remember preferences, and understand how visitors use the site.
1. What Are Cookies?
Cookies are small text files stored on your device when you visit a website.
They can help a website remember information about your visit, such as your preferences, cart contents, session status, or cookie choices.
2. Types of Cookies We May Use
CIELOR may use the following types of cookies:
– essential cookies
– functional cookies
– analytics cookies
– performance cookies
– marketing or advertising cookies where enabled
3. Essential Cookies
Essential cookies are required for the website to work correctly.
They may be used to:
– keep the shopping cart working
– support checkout
– manage login sessions
– remember cookie preferences
– protect the website against fraud or misuse
– support secure payment and order processing
These cookies cannot usually be disabled without affecting core website functionality.
4. Functional Cookies
Functional cookies may help remember preferences such as language, region, display choices, or account-related settings.
They improve convenience but are not always strictly necessary.
5. Analytics and Performance Cookies
Analytics and performance cookies help us understand how visitors use the website.
They may collect information such as:
– pages visited
– time spent on pages
– device type
– browser type
– general interaction patterns
– errors or performance issues
This helps us improve the website experience and identify technical issues.
6. Marketing Cookies
Marketing cookies may be used to show relevant content, measure campaign performance, or support advertising features.
These cookies are used only where enabled and where required consent has been provided.
7. WooCommerce Cookies
Because CIELOR uses WooCommerce, some cookies may be required to operate cart, checkout, account, and order functions.
These cookies may help WooCommerce:
– keep products in the cart
– recognize checkout sessions
– calculate order totals
– manage customer accounts
– support payment and shipping functions
8. Third-Party Cookies
Some cookies may be placed by third-party services used on the website, such as:
– payment providers
– analytics tools
– security tools
– email or newsletter tools
– embedded content providers
– performance or hosting services
Third-party providers may process cookie data according to their own privacy and cookie policies.
9. Managing Cookie Preferences
Where a cookie consent tool is available, you can manage your cookie choices through the cookie banner or cookie settings panel.
You can also manage or delete cookies through your browser settings.
Please note that disabling essential cookies may affect cart, checkout, login, or payment functionality.
10. Browser Controls
Most browsers allow you to:
– view cookies
– delete cookies
– block cookies
– allow cookies only from selected websites
– clear cookies when closing the browser
Please check your browser’s help section for instructions.
11. Changes to This Cookie Policy
CIELOR may update this Cookie Policy from time to time.
The updated version will be published on this page with a new “Last updated” date.
12. Contact
For questions about this Cookie Policy, contact:
CIELOR
99 Avenue de la Liberté
L-1930 Luxembourg
General inquiries:
contact@cielor.lu
Order support:
orders@cielor.lu